Services & Support

Should your product stop working or develop a fault, please check the following points before sending it for service and repair:

1. Carefully read your product complete guide and check you are using it correctly. You can download the user guide at any time on this website. You can also check the FAQ section.

2. Check the batteries and replace/recharge them if necessary. Performance of your product may deteriorate as batteries become weak.

• We advise you to use the same type and same brand of batteries as those supplied with your new purchased product. Other brands of batteries may not operate or may not be completely compatible with your product. You can purchase the suitable batteries on this website.
• If you changed the battery, but the product is still not functioning, make sure you followed polarity indicated on the battery housing.

3. Check your device is functioning properly following the instructions of the user guide.

If the problem persists, contact your distributor or the NUM’AXES Group (+33.2.38.69.96.27 or export@numaxes.com).

Depending on the extent of the malfunction, you may have to return the product for service and repair.