Frequently asked questions
If my product stops working or develops a fault, what should I do?
Before thinking your product is broken, first read the user’s guide over, then check the batteries and replace/recharge them if necessary. Also check that the problem is not caused by incorrect settings or use.
If the problem persists, contact your distributor or NUM’AXES (+33.2.38.69.96.27 – export@numaxes.com).
Depending on the extent of the malfunction, you may have to return your product for service and repair.
For repairs, please supply the following:
– the complete product
– the proof of purchase (invoice or sales receipt)
If you omit one of these items, the after sales service will have to invoice you for any repair costs incurred.
The batteries of my product are weak, where can I purchase replacement ones?
You can purchase batteries from your supplier at any time.
NUM’AXES advises to use the same type and same brand of batteries as those supplied in your new purchased product. Other brands of batteries may not operate, or may not be completely compatible with your product.
Where can I purchase accessories and spare parts for my product?
You can purchase accessories and spare parts from your supplier at any time.
How long can my dog wear his pet fencing collar?
Do not leave the collar more than 8 hours a day on your dog’s neck.
Regularly check your dog’s neck as repeated rubbing of the contact points on the dog’s skin may cause irritation. If this happens, remove the collar until all signs of skin irritation have disappeared.
How can I know the strap of the pet fencing collar is correctly adjusted?
The strap should be adjusted so that the contact points come right into contact with the dog’s skin in order to enable good straying detection and correct transmission of the stimulations.
If the strap is too loose, the collar will not operate properly. Moreover, the collar is likely to move and repeated friction can irritate your dog’s skin.
If the strap is too tight, your dog will have breathing difficulties.
The strap is properly adjusted when you can insert two fingers between the strap and your dog’s neck.
How can I know the strap of the training collar is correctly adjusted?
The strap should be adjusted so that the contact points come right into contact with the dog’s skin in order to ensure correct transmission of the stimulations.
If the strap is too loose, the collar will not operate properly. Moreover, the collar is likely to move and repeated friction can irritate your dog’s skin.
If the strap is too tight, your dog will have breathing difficulties.
The strap is properly adjusted when you can insert two fingers between the strap and your dog’s neck.
My dog lost his collar, can I purchase the collar only (without the remote control)?
Yes, you can purchase the collar only.
In the same way, if you loose your remote control, you can purchase the remote control only.
I lost my remote control, can I purchase the remote control only (without the collar)?
Yes, you can purchase the remote control only.
In the same way, if your dog looses his collar, you can purchase the collar only.